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How 98hh Handles Your Personal Information

Your account data — from your registered mobile number to your JazzCash, Easypaisa or Raast wallet details — is handled with a clear set of rules that we set out here.

No data sold to third partiesWallet details handled separatelyYou can request your data anytimeCookie controls available in your browserAccount deletion on written request
98hh How 98hh Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection at 98hh is not a single checkbox — it runs through account registration, payment processing and session management. We apply encryption in transit for all account communications and isolate payment-wallet records from general profile data. Cookies on the platform serve session continuity and fraud detection; you can manage non-essential cookies through your browser settings at any time. Retention periods follow the operational need: transaction logs tied to JazzCash, Easypaisa or Raast payments are held for audit purposes, and inactive account data is reviewed on a rolling schedule.

Encryption in Transit

All data exchanged between your device and 98hh — including wallet identifiers for JazzCash, Easypaisa and Raast — travels over encrypted connections to prevent interception.

Cookie Management

We use session cookies for login continuity and fraud signals. Non-essential cookies can be blocked or cleared through your browser settings without affecting your account access.

Retention Policy

Transaction records linked to your payment wallet are kept only as long as operationally required. When your account is closed, personal data is reviewed and deleted in line with applicable rules.

Access and Correction Rights

You can request a full copy of the data we hold on your account, ask us to correct any inaccurate detail, or submit a deletion request through the help form or live chat.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal data — how it is stored, what we hold, or how to request a change — our account support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email, or by submitting a request through the help form. We aim to acknowledge data requests within one working day and resolve them as quickly as the verification process allows.

Live Chat Open the chat widget inside your account dashboard to speak with our support team about any data or privacy concern tied to your account.
Email Support Send your data request or privacy question by email. Include your registered mobile number so we can verify your identity before making any changes.
Help Form Submit a written data request through the help form in your account settings. Select the privacy category so the request reaches the right team quickly.

Privacy Policy Questions from Our Account Holders

These are the questions we hear most often about how 98hh handles personal data. If yours is not covered here, the live chat team can address it directly from your account dashboard.

We collect your name, mobile number, and the wallet identifier for the payment method you use — JazzCash, Easypaisa or Raast. Device and session data is also gathered automatically for security purposes.

No. Your PIN stays entirely within your wallet app. We receive only the transaction reference and wallet ID needed to match a payment to your account — nothing more.

Yes. Submit a data-access request through the help form in your account settings or contact us via live chat. We verify your identity first, then provide a summary of the records we hold.

Transaction records tied to your payment wallet are retained for the minimum period required under applicable data rules. Other personal data is deleted once your account is confirmed closed and reviewed.

We do not sell or share your personal data with advertisers. Anonymised, aggregate usage data may go to analytics partners to improve platform performance, but it cannot be used to identify you individually.

Send a written deletion request through the help form, selecting the privacy category, or raise it through live chat. After identity verification, we process the deletion and confirm by email to your registered address.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.