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What the Rules Mean for Your Account on 98hh

Every account on 98hh operates under a clear set of terms — covering how your data is held, what your rights are, and what you can expect from us when disputes or questions arise.

Account Rights ExplainedPakistan-Eligible RegionsJazzCash & Easypaisa Policy ContextData Retention PracticesContact Paths for Legal Queries
98hh What the Rules Mean for Your Account on 98hh
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If a term is unclear, your account data needs reviewing, or you want to raise a formal concern, our support team handles legal queries separately from general account questions. Raise your concern through the channel that suits your situation and we will route it to the right team.

Live Chat — Account and Policy Queries Open the live chat from your account dashboard. State that your query is a policy or legal matter and the agent will escalate it directly to the relevant review team.
Email — Formal Written Requests Send a written request to our support email for data access, account closure, or formal dispute submissions. Include your registered account details so we can locate your record.
In-App Ticket — Transaction Disputes For JazzCash, Easypaisa, or Raast transaction disputes, raise a ticket through the in-app support tool. Attach the transaction reference and our team will pull the matching record.
HOW WE HANDLE IT

Data, Cookies, Security and Your Requests

Your account data is not shared with third parties outside of what is strictly necessary to process your chosen payment method — JazzCash, Easypaisa, or Raast — and to operate your account securely. We hold transaction logs and account records for the period set out in our retention schedule. You can ask us what we hold, request a correction, or ask for closure at any time through a written request.

Cookie Handling We use session cookies to keep your login active and preference cookies to remember your lobby settings. No advertising cookies are set without your explicit consent through the cookie notice.
Account Security Practice Login is protected by OTP verification sent to your registered mobile number. Any change to your linked payment wallet — JazzCash, Easypaisa, or Raast — triggers a re-verification step before the change is saved.
Data Retention Schedule Transaction records and account data are held for the period required to handle disputes and meet applicable obligations. After your account closes, residual records are deleted according to our published retention window.
How to Request Changes Submit a written request via email or in-app ticket, including your account ID. We respond within the timeframe stated in our policy document, which you can download from your account settings.

Your Legal Questions, Answered Directly

These are the questions we hear most often about how our terms work, what your data rights are, and how to act on them. If your question is not here, the support team handles policy queries through live chat and email.

Access depends on local law and is available only where your use is permitted under the regulations that apply to your location. Confirm your eligibility before opening an account.

We hold your registration details, login history, transaction records for JazzCash, Easypaisa, and Raast payments, and any correspondence with our support team. You can request a full summary via email.

Raise an in-app ticket with your transaction reference number. We review the record on our side first. Do not contact JazzCash or Easypaisa directly before we have completed our internal review.

Yes. Submit a written deletion request through email or in-app ticket with your account ID. Residual records required for dispute resolution are retained for the period set in our policy, then removed.

Your Raast wallet link is removed from our system when your account closes. Any pending balance is returned to your wallet through the standard withdrawal verification process before closure is finalised.

We send a notification to your registered contact before any material change takes effect. You can also find the current version of our terms in the legal section of your account settings at any time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.